Our Story

Philosophy

We believe in proving simple, reliable and efficient IT services to our clients. As much as we love to talk to people, you won’t see us very much. That’s because we're working hard behind the scenes to maintain your infrastructure and deal with problems before they happen through a PROACTIVE approach.
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Our clients often tell us that they talk to our techs a lot less than other providers they’ve worked with in the past. As much as we like talking to our clients, we realize less contact is a good thing. We’re sure you’d rather be working on what you need to get done than deal with your missing word document or a file that just won’t print.

Here's a list of things we don't do and never will:

• Selling unneeded solutions to our clients
  We work to minimize your onsite requirements.
• Advising our clients to use antiquated solutions and concepts.
  We stay on top of industry best practices and only using enterprise grade solutions.
• Pretending to have all the answers.
  As knowledgeable as we are, we don't know everything. What we will do is bring in trusted partners and services to help if needed.

Here’s some stuff our marketing people told us you might want to know:

Our Mission: Our mission is to provide friendly, proactive, knowledgeable, and simple IT service to companies of all sizes.

Our Vision: That companies everywhere have IT solutions that work for their needs.

Values:

• We’re passionate and knowledgeable
  This is the number one value because really - it’s what you’re paying us for. We love what we do and for us, it’s fun to keep up with all the constant change in our industry.
• We’re fun and friendly
  All of our staff take ongoing customer service training. We like taking the time to talk to our clients. And yes, we sometimes have cardboard tube light saber fights.
• We’re frank
  If we think it, we’ll say it. That’s just how we roll.
• We avoid BS
  Fear-based sales tactics are banished from our office. Jargon and overly complicated techno-speak makes us cringe. We believe there is always a way to explain what we do so that anyone can understand.
• We’re proactive
  We like stopping problems before they start. We follow up with you after your call so that you’re not left wondering if your problem was solved. We’ll also call or message you sometimes just to see how you’re doing (see value #2).
• We’re totally open
  Call us anytime and we’ll show you how the magic happens. We’ll even provide reports with fancy charts (if you want them).
• We give back
  We might look like we’re all about the techie stuff, but we do our part and give back to our communities.